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Asian Human Services Breaks Down Silos to Service Offerings

Challenge

Asian Human Services (AHS) manages 70  federal, state, county and city grants across 60 service offerings. It needed a case management platform that could coalesce service offerings and provide an immediate 360-degree view of each family's needs.

 

Solution

Provisio Partners, with its Salesforce Nonprofit and proprietary Birdseye case management platform, provided AHS with an expansive vision in three key human services areas: health care, education and employment.

 

ROI

AHS is utilizing data to make quicker, faster, smarter decisions to help immigrants and refugees thrive.

 

“We could only see individuals in isolation. Now we can see how we are providing comprehensive care. We do more under one roof and can prove it.”

 

For more than 40 years Asian Health Services (AHS) has championed immigrants and refugees in Illinois, particularly in the Chicago area. Its personalized support and services to underserved immigrants and refugees help them thrive as “healthy, educated and employed” members of
society.

In 2016, Craig Maki, CEO of AHS recognized that his organization had vast amounts of data on clients. The problem: information was in multiple locations and did not combine the various services that individuals and families were participating in.

Maki realized there had to be data-driven technology so a staff person could quickly and easily view a complete menu of service offerings for each family. He called Salesforce, which put him in touch with Provisio Partners.

“We probably talked for 18 months before we finally engaged them,” explains Maki. “I liked that they were here in Chicago and could readily have a face-to-face meeting.”

 

Transforming data overload into data insight

 

AHS manages 70 grants across 60 service offerings. Here's a quick look at how AHS lives its mission:

  • More than 26,000 immigrants and refugees are served each year, nearly half of whom are full-service clients.
  • Clients come from more than 50 countries across Asia, Africa, Eastern Europe and Central and South America.
  • Combined, staff members speak more than 30 languages.
  • 7 out of 10 adult and youth job seekers are placed in jobs.

Given the complexity of information and client records, the organization's number one priority was to have a holistic view of each family so they could serve them better.

Provisio's first step was to understood AHS's bigger vision of affecting lives in deeper
more meaningful ways. Provisio then helped the organization take a concept-to-design approach to its digital world. Staff now views a complete list of service offerings and tracks progress for each family or individual in a holistic, easy-to-view format.

From deep learning comes deep data insight. For Provisio, identifying the right and best-fit technology begins with real relationships. Beyond its expertise, Proviso leads with curiosity, gratitude, transparency and service to others.

“I saw early in the relationship that they took the time to listen,” says Maki. “They didn’t just push a product. They wanted to learn about our nonprofit. They were willing to listen and understand what we do and understand the functionality from the shoes of someone sitting at a table with someone who just lost their mother.”

 

Knowing the data story eases funding challenges

 

With Salesforce and Provisio's proprietary Birdseye case management technology, AHS now has a single, customized platform with detailed customer data covering three core service areas. AHS now classifies services by how they help people improve their lives: health, employment. Adult education, workforce development, youth programs, and more.

As with many human services organizations, Maki worries about funding and securing contracts. Access to the story behind AHS's data helps.

"We could only see individuals in isolation. Now we can see how we are providing comprehensive care. We do more under one roof and can prove it,” says Maki.

With insight comes the ability to apply for more grants and appeal to donors in a way that shows the impact of AHS's efforts.

" I tell Travis (Bloomfield) all the time that I look at Provisio as my partner in this, not just a service provider. I truly felt from the very beginning that they are invested and want to see us be successful.”

 

AHS Lives Its Mission

 

How has technology helped AHS live its mission? "It has begun to help us break down silos and barriers in getting people to collaborate and see more. Utilizing data to make quicker, faster smarter decisions to help people," explains Maki. He continues, "We can see lives like we've never seen before."

For human services organizations, fully living one's mission is an imperative. They exist to serve and to make a difference. For Maki, the solution was a mixture of Provisio's expert and supportive staff and the technology. He points out Provisio's personal touch and time spent with staff.

"In the human services world, you still have to have human interaction. Most of what we do is in person so people are wired that way. You have to be willing to work and accept that," he says.

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