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Is there a connection between technology and mission? How do you measure that? If technology propels organizations forward (and I know it can), is it possible technology also holds some back (I’ve seen this too)? Certainly, databases and applications cobbled together over years, minimal or no tech training, inefficient legacy systems, outdated hardware, and limited…

Challenge The Chinese American Service League (CASL) serves a large immigrant population — more than 5,000 in the Chicago area each year. Complex needs include citizenship, language barriers, employment, housing, child-related services and more. Solution A configured data management platform based on Salesforce and Provisio Partners’ Birdseye software allows CASL staff to see the same…